Returns & Refunds

Last updated: November 13, 2026

Request a return within 30 days

Email roamward.store@gmail.com within 30 days of delivery with your order number and the item you want to return. Please contact us before sending anything back. We will confirm eligibility, instructions and the correct return address.

Change of mind or a different fit

Items must be unused, unwashed, complete and in their original packaging, with no pet hair, odor or damage. You are responsible for tracked return postage for a change-of-mind or fit return. Return addresses depend on the item and may be outside the United States; international postage can be expensive. We will confirm the destination before you decide to proceed.

We do not charge a restocking fee. Original outbound shipping charges are not refundable for change-of-mind or fit returns, except where applicable law requires otherwise. If your order qualified for free shipping, we do not deduct a new outbound shipping fee from your approved product refund.

For hygiene reasons, opened or used oral-care products and used grooming or feeding products are not eligible for a change-of-mind return. Gift cards, if offered, are non-returnable. These conditions do not restrict remedies for faulty, damaged, incorrect or misdescribed goods.

Damaged, defective, incorrect or missing items

Please inspect your order when it arrives and contact us promptly with your order number, a description of the issue and clear photos of the item, packaging and shipping label where relevant. We may request a short video if photos do not show the issue. Do not discard the item or packaging until we have reviewed the request.

We will arrange an appropriate replacement, missing component or refund. We cover return postage when we require a return because an item is faulty, damaged or incorrect. You do not need to open a supplier dispute yourself.

Where to send a return

Use only the address confirmed by Roamward for your specific return. Do not send items to an address printed on a parcel or a supplier warehouse without our instructions. Keep the postage receipt and tracking number until the return is resolved.

Refund timing

We review authorized returns within 5 business days of receipt and notify you whether a refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take a further 5–10 business days to post the credit. If a refund has not appeared after that time, please contact us.

Exchanges and cancellations

For a different size or color, request a return and place a new order after we confirm the return. To cancel or change an order, email us immediately with your order number. Changes may not be possible once processing or fulfillment has started; we will confirm the status before advising on the next step.

Late or missing parcels

Contact us if your order is overdue or missing so we can investigate and arrange an appropriate resolution. See our Shipping Policy for delivery estimates and order-delay information.

This policy does not limit your rights under applicable consumer protection laws, including rights concerning faulty, misdescribed or undelivered goods. For help, use our contact page.