Terms of Service

Last updated: November 13, 2026

About these terms

Roamward operates this online store, powered by Shopify. These terms explain how you may use our website and purchase our products. References to “Roamward,” “we,” “us” and “our” mean this store. By using the store or placing an order, you agree to these terms and the policies linked below. Nothing here excludes rights or remedies that cannot lawfully be excluded.

Using the store

You must be legally able to enter into a purchase agreement, or use the store under the supervision and permission of a parent or guardian. Provide accurate, current contact, payment and delivery information, and keep any account credentials secure. Do not use the store for unlawful activity, fraud, malicious software, unauthorized access or interference with other customers or the service.

Products and selected options

Read the description, size information, contents and selected options before buying. Unless a listing explicitly states otherwise, only the selected item and quantity are included; accessories or alternative colors shown in a photograph may be illustrative. Screen settings can affect the appearance of colors. If something is unclear, contact us before ordering.

Use pet products for their stated purpose, choose a suitable fit for your dog, supervise play and inspect gear regularly. Remove damaged items from use. Products are not substitutes for veterinary advice or care, and ordinary travel accessories should not be treated as certified crash restraints unless the listing expressly provides that certification.

Orders and availability

Submitting an order is an offer to purchase the selected products. We will send confirmation and relevant order updates to the contact details you provide. Availability may change. If we cannot fulfill an item, identify a material listing error or need to cancel an order for a legitimate reason, we will contact you and refund any payment for items we do not supply. We will not charge you a higher corrected price without your agreement.

Prices, payment and promotions

Store prices are in US dollars unless a different currency is explicitly shown. Review the final total, including shipping and applicable taxes collected at checkout, before submitting payment. You must be authorized to use your chosen payment method. Prices and promotions can change for future purchases; an existing confirmed order is not retrospectively repriced. Any promotion has the conditions displayed with that offer.

Shipping and delivery

Our Shipping Policy sets out current US charges, processing and delivery estimates, tracking and separate-parcel information. Delivery estimates are not guaranteed dates. If we cannot ship within the stated processing time, we will provide revised timing and cancellation/refund options in accordance with applicable law. Contact us if a parcel is delayed, lost or marked delivered but missing.

Changes, returns and refunds

Contact us immediately to request an order change or cancellation; we cannot guarantee changes after processing or fulfillment begins. Our Returns & Refunds Policy explains the 30-day request window, item condition, postage responsibilities and help for damaged or incorrect items. Consumer rights for faulty, misdescribed or undelivered goods continue to apply.

Privacy and third-party services

Our Privacy Policy explains how personal information is collected, used and shared. Visit Your Privacy Choices for available data-sharing controls. Payment, delivery and platform services may be provided by third parties. Their relevant terms and privacy notices apply when you use their services. Shopify provides our ecommerce platform; your product purchase is with Roamward.

Content and intellectual property

Store branding and content belong to Roamward or the respective rights holders. You may use the store for browsing and legitimate shopping. Do not reproduce or commercially exploit protected content without the rights holder’s permission. Any reviews or content you submit must be accurate to your experience, lawful and free of content you do not have permission to share.

Service issues and your rights

We aim to keep store information accurate and the service available, but errors or interruptions may occur. Please report an issue so we can investigate. These terms do not remove any mandatory warranty, consumer protection or other non-waivable legal right. No supplier procedure or third-party disclaimer reduces obligations that Roamward owes you under applicable law.

Updates and contact

We may update these terms by publishing a revised version with an updated date. The terms displayed when you place an order apply to that order unless a change is required by law or agreed with you. Questions about the store, these terms or an order can be sent to roamward.store@gmail.com or through our contact page.